Your clinicians shouldn't be waiting on IT, and your office managers shouldn't be managing five different technology vendors. UIT delivers proactive managed IT that keeps healthcare organizations running with the security, compliance, and responsive support your practice demands.
From 24/7 monitoring and a fast service desk to on-site engineering and HIPAA-compliant cybersecurity, we handle the technology so your team can handle patient care.
Proactive IT that prevents problems
24/7 monitoring, automated patching, and predictive maintenance keep your systems running so your staff can focus on patients, not IT tickets.
HIPAA compliance built into daily operations
Through our vCISO and Pointguard products, security controls, documentation, and evidence collection happen continuously, not just at audit time.
One IT partner, full accountability
Named engineers, a responsive service desk, on-site support, and executive escalation paths. No vendor finger-pointing, no gaps.
Healthcare leaders are navigating escalating cyber threats, chronic IT staffing gaps, and the daily reality that every system outage directly impacts patient care and revenue. These are the challenges we hear most and the ones our managed IT services are designed to solve.
When EHR systems lag, imaging platforms freeze, or network connections drop, clinical workflows stall. Even short interruptions can cascade into rescheduled appointments, delayed documentation, slower billing, and staff pulled away from patients to work around technology. The real cost shows up as delayed care and frustrated providers who can't access the information they need at the point of care.
In 2024, ransomware was again the most pervasive cyber threat reported across U.S. critical infrastructure, and health care organizations reported more combined ransomware and data-breach incidents than any other critical-infrastructure industry, with reporting rising year over year. The average healthcare data breach costs $7.42 million. Ransomware groups continue to target healthcare because outages can disrupt patient care and operations, increasing pressure to restore systems quickly.
Your staff submits a ticket and waits. Hours later, someone unfamiliar with your environment asks them to restart their computer. Break-fix IT doesn't work in healthcare, where a clinician locked out of a system or a down workstation at a nurse's station directly impacts the care your patients receive.
Clinics, satellite offices, telehealth providers, and remote staff create inconsistent security postures and support gaps. Every location running a different configuration or falling behind on patches becomes a liability and without centralized visibility, leadership can't see where the risk is.
Risk assessments, policy reviews, remediation tracking, and audit preparation pull your people away from patient care. Every audit season becomes a scramble because evidence isn't collected continuously, it's reconstructed under pressure.
When your network, security, cloud, and help desk are managed by different providers, outages turn into finger-pointing and compliance gaps fall through the cracks. You lose visibility into risk, and your leadership team spends more time managing vendors than making strategic decisions.
Every solution maps to a real operational challenge. We built our healthcare IT practice around preventing the problems that disrupt patient care and eliminating the gaps that create compliance and security risk.
We monitor your entire environment around the clock including endpoints, servers, network infrastructure, and cloud systems. Automated patching, predictive alerts, and proactive maintenance mean we catch and resolve issues before they reach your staff or your patients.
When your team needs help, they get a real engineer who understands healthcare workflows, not a generic call center. Our service desk is staffed by technicians who know the difference between a downed workstation at reception and a critical system failure in radiology and triage accordingly.
Some problems can't be solved remotely. New office buildouts, hardware deployments, network infrastructure projects, and urgent on-site troubleshooting are handled by our Boston-area engineering team; the same people who know your environment.
Endpoint detection and response, email security, vulnerability management, and 24/7 threat monitoring, all tuned for the attack patterns that target healthcare. With our Pointguard cybersecurity platform, we detect, isolate, and respond before damage spreads across your network.
Security controls, documentation, and audit evidence are maintained as a byproduct of daily operations through our vCISO and Pointguard products. When audit season arrives, it's a review, not a rebuild. Your compliance team can focus on policy and patient care strategy rather than chasing evidence.
Standardized configurations, centralized monitoring, and consistent support whether your staff are at a main facility, satellite clinic, or working via telehealth. One IT partner with full visibility across your practice so no location falls behind and no gap goes unnoticed.
HIPAA enforcement is intensifying; the HHS Office for Civil Rights has increased penalty enforcement significantly, with a new focus on Security Rule risk analysis failures. UIT embeds the technical controls, documentation, and monitoring these frameworks require into your IT and cybersecurity operations every day, not just at audit time.
Administrative, physical & technical safeguards
The HIPAA Security Rule requires covered entities and business associates to implement safeguards protecting the confidentiality, integrity, and availability of electronic protected health information (ePHI). UIT maintains the technical controls these rules demand: access management, encryption, audit logging, endpoint protection, and incident response, so your compliance team can focus on policy and patient care rather than infrastructure gaps.
Health Information Technology for Economic and Clinical Health
The HITECH Act strengthened HIPAA enforcement with increased penalties for breaches and expanded requirements for breach notification and business associate agreements. UIT operates your environment against these requirements continuously, from encryption and access reviews to monitoring and incident documentation, keeping you audit-ready year-round and reducing your exposure to the escalating enforcement actions OCR has prioritized since 2024.
201 CMR 17.00 (M.G.L. c. 93H)
Massachusetts' 201 CMR 17.00 requires organizations that own or license MA residents' personal information to maintain a Written Information Security Program (WISP) with administrative, technical, and physical safeguards covering access controls, secure authentication, encryption, monitoring, and third-party oversight. UIT implements and maintains these controls as part of daily operations, keeping your WISP current and enforceable.
Risk-based cybersecurity guidance
The NIST Cybersecurity Framework 2.0 provides a structured approach to managing cybersecurity risk across six Functions: Govern, Identify, Protect, Detect, Respond, and Recover. CSF 2.0 elevates governance and emphasizes integrating cybersecurity into enterprise risk management and supply chain oversight. UIT aligns your security program to CSF outcomes using Profiles to define current and target states, prioritize improvements, and communicate progress in the way leadership, auditors, and cyber insurers increasingly expect.
SOC 2 Type II Readiness
Trust services criteria for healthcare service providers
State Health Data Privacy Laws
Compliance with state-specific health data protection requirements
